Frequently Asked Questions

Q. What sets you apart from your competition?
A. We are registered with GSA and eVA as well as ISO certified. We are committed to quality, Customer Service, competitive pricing, and delivery.

Q. How long does it take to get my completed order?
A. Our normal production time is 10 business days; specialty items can take longer.

Q. Can you do rush orders?
A. If our production schedule allows, we will do rush orders; there is a 15% rush fee.

Q. How do you ship?
A. We will ship via UPS, Fed Ex or most any carrier and method you would choose. Shipping fees are added to the invoice.

Q. I only have an idea for my design; can your art department help?
A. Yes, our art department has years of experience and can work with you to turn your idea into a usable format for printing and embroidery.

Q. Why aren't prices listed in the catalogs?
A. Various factors affect the price including the quantity of items you choose, type of garment, decorating method chosen, the number of locations on the garment that are to be decorated, etc...

Q. I'm looking for a promotional item to give away during a trade show. Can you help with ideas?
A. We have thousands of promotional items to choose from. With everything available from your standard coffee cups and pens to items that could follow the trade shows theme, we can help you find something that fits your budget and makes the desired impression.

Q. Are there art and digitizing fees?
A. Art and digitizing fees are one-time fees unless changes are made to the design. The digitizing fee is based on the total number of stitches in the design. The art fees are based on the length of time it takes the art department to prepare the order for printing. All art and digitizing fees will be explained and quoted up front.

Q. How is pricing determined for screen-printing or embroidery?
A. Screen-printing is based upon the number of colors used in the design along with the number of locations being printed. Embroidery is based on the total number of stitches in the design. Screen-printing tends to be less expensive but it depends on the complexity of the design.

Q. Why must I approve the artwork before my order will begin in production, especially if it is just words?
A. In order to ensure customers receive the design and colors they desire, all new or revised artwork requires approval as part of our commitment to quality and service. The art approval form will list the location of the decoration, colors to be used and size. This allows the customer to double check all of this information along with spelling and various other minute details and eliminates the possibility for error.

Q. What are the minimum quantities?
A. There is a minimum of 10 items for screen-printing due to the time involved to "setup" the screens. For embroidery there is no minimum and specialty products vary depending on the item.

If you have additional questions, please feel free to contact us.